Yes, changes can be made if the order hasn’t entered processing. Make sure to update your order details promptly after purchase.

Yes, international shipping is available. Delivery times and costs vary based on your location and selected shipping method.

Absolutely. We take your security very seriously. Our store is hosted on Shopify, which is certified Level 1 PCI DSS compliant—the highest standard for e-commerce security.

All transactions are processed through a secure gateway using 256-bit SSL encryption to protect your data. We do not store your credit card details on our servers, ensuring your information remains private and safe at all times.

We want you to love what you buy! However, to maintain the highest hygiene standards, we cannot accept returns unless an item is defective. We do not circulate returned goods—once it leaves our warehouse, it is yours to keep.

Unsure about a product?
Please chat with us or book a Nursery Advisor before you check out! We are happy to answer any questions to help you choose the perfect item the first time around.

Once a refund is initiated by our team, it typically takes 3 to 10 business days for the funds to appear in your account. Please note that this timeline is processed independently by your payment gateway and financial institution, and may vary depending on their specific processing speeds.