Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of Little Baby — including our websites, mobile experiences and related services (together, the "Platform"), operated by Clarice & Caralyn International ("Little Baby", "we", "us" or "our"). By accessing the Platform, creating an account, or placing an order, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. Who we are

Little Baby is a curated online marketplace serving Malaysia and Singapore. In these Terms, "you" or "Customer" means any person who accesses the Platform or places an order, and "Vendor" means an independent third-party seller offering products through the Platform.

2. The marketplace — our role

Little Baby operates as a marketplace connecting Customers with Vendors. Unless a product is expressly sold by Little Baby itself, the contract of sale for any product is formed between you and the relevant Vendor, and Little Baby acts as a facilitator and limited payment-collection agent. We curate and vet Vendors and listings to a reasonable standard, but we do not manufacture most products and are not the seller of record for Vendor items. To the maximum extent permitted by law, we are not responsible for the acts, omissions, products or content of Vendors, although we will assist in good faith to help resolve issues between Customers and Vendors.

3. Eligibility & your account

You must be at least 18 years old and able to enter a binding contract to purchase from the Platform. You agree to provide accurate, current and complete information and to keep your account credentials secure. You are responsible for all activity under your account. We may refuse, suspend or close accounts at our discretion, including for suspected fraud, misuse or breach of these Terms.

4. Products, listings & information

We aim to describe products accurately, but listings, images, colours, packaging and specifications are provided for general guidance and may vary. Products are intended for use by, or under the supervision of, a responsible adult and strictly in accordance with the manufacturer's instructions, age guidance and safety warnings. You are responsible for assessing the suitability and safety of any product for your child and circumstances. Availability is not guaranteed, and listings may be corrected, varied or withdrawn at any time.

5. Pricing, currency, taxes & payment

Prices are shown in Ringgit (MYR) in the Malaysia store and in Singapore Dollars (SGD) in the Singapore store. Applicable fees, taxes and delivery charges are shown at checkout. Despite our best efforts, pricing or other errors may occur; where a product's correct price or description differs from that shown, we are not obliged to fulfil the order and may cancel it and refund any amount paid, even after an order confirmation has been sent. Payments are processed by our third-party payment provider; by submitting payment details you authorise the charge and confirm you are authorised to use the payment method.

6. Orders & acceptance

Your order is an offer to purchase. An order confirmation acknowledges receipt but does not constitute acceptance. A binding contract is formed only when the goods are dispatched. We (or the Vendor) may accept or decline any order in whole or in part — including where stock is unavailable, quantity limits apply, the order appears fraudulent or not bona fide, or a pricing or description error is identified.

7. Delivery, returns & cancellations

Delivery is governed by our Shipping & Collection Policy, and returns, refunds and cancellations by our Returns & Refunds Policy — each incorporated into these Terms by reference. Delivery timeframes are estimates only, and risk in the goods passes to you on delivery.

8. Vouchers, rewards, gift cards & promotions

Vouchers, k-Points, gift cards and promotional offers are subject to their own terms and to any minimum-spend, market, expiry or eligibility conditions shown at the time. They have no cash value except as required by law and may not be combined unless stated. We may vary, suspend or withdraw any promotion, reward or voucher at any time, and may cancel any benefit obtained through error, abuse or fraud.

9. Baby tools, Nursery Advisor & informational content

The baby tools, checklists, growth and milestone trackers, Nursery Advisor and any AI-assisted or reference content on the Platform are provided "as is" for general informational and habit-building purposes only. They are not medical devices, not professional, medical or legal advice, and not a substitute for care by a qualified paediatrician or other healthcare professional. You agree that reminders, schedules and reference data produced by these tools are convenience aids only, and that you will not rely on them as your sole means of scheduling vaccinations, medical appointments or any other aspect of your child's care. The full disclaimer at Baby Tools — Important Disclaimer is incorporated into these Terms by reference.

10. Reviews, community & user content

You may be able to submit reviews, community posts and other content ("User Content"). You are solely responsible for your User Content and confirm you have the right to share it. You grant Little Baby a worldwide, royalty-free, perpetual, irrevocable and transferable licence to use, host, store, reproduce, adapt, publish and display User Content for the purpose of operating, promoting and improving the Platform. We may moderate, edit or remove content at our discretion but are not obliged to monitor it, and we are not responsible for User Content or for any reliance placed on it.

11. Acceptable use

You agree not to misuse the Platform, including by: breaching any law; infringing the rights of others; posting harmful, misleading, infringing or unlawful content; attempting to gain unauthorised access; scraping, copying or harvesting data; introducing malicious code; interfering with the Platform's operation or security; or transacting other than as a genuine Customer or approved Vendor.

12. Intellectual property

The Platform and its content — including the Little Baby name, logo, design, text, graphics, software and its overall look, feel and compilation — are owned by or licensed to Little Baby and protected by intellectual-property laws. You may not copy, reproduce, modify, distribute, scrape or create derivative works without our prior written consent. Third-party brand names, logos and trademarks displayed on the Platform remain the property of their respective owners and are used to identify the genuine products we offer as a retailer; their appearance does not imply any relationship or endorsement beyond an authorised retail arrangement.

13. Third-party links & services

The Platform may link to third-party websites, partners or services (for example, financing or vehicle-leasing partners). These are provided for convenience only. We do not control and are not responsible for their content, products, terms or privacy practices, and any dealings you have with them are solely between you and that third party.

14. Disclaimers

To the maximum extent permitted by applicable law, the Platform and all content and services are provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Platform will be uninterrupted, timely, error-free or secure. Nothing in these Terms excludes or limits any guarantee, right or remedy you have that cannot lawfully be excluded under the consumer-protection laws applicable to you — including the Consumer Protection Act 1999 of Malaysia or, for Singapore orders, the Consumer Protection (Fair Trading) Act 2003 and the Sale of Goods Act.

15. Limitation of liability

To the maximum extent permitted by law: (a) we are not liable for any indirect, incidental, special, consequential or punitive loss, or for any loss of profit, savings, data, goodwill or opportunity; and (b) our total aggregate liability arising out of or in connection with any order or your use of the Platform will not exceed the total amount you actually paid for the order giving rise to the claim. Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

16. Indemnity

You agree to indemnify and hold harmless Little Baby, Clarice & Caralyn International and their officers, employees and agents from and against any claims, demands, losses, liabilities and reasonable expenses (including legal fees) arising out of or connected with your breach of these Terms, your misuse of the Platform, your User Content, or your violation of any law or third-party right.

17. Privacy

We collect and handle personal data in accordance with our Privacy Policy, which complies with Malaysia's Personal Data Protection Act 2010 and Singapore's Personal Data Protection Act 2012 and forms part of these Terms.

18. Suspension & termination

We may suspend, restrict or terminate your access to the Platform at any time, with or without notice, where we reasonably believe you have breached these Terms or where it is necessary to protect the Platform, our users or our business. Provisions that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnity and governing law — will survive.

19. Events beyond our control

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics or pandemics, industrial action, failures of telecommunications or payment networks, courier disruption, or government action.

20. Changes to these Terms

We may update these Terms from time to time. The version published on the Platform at the time you place an order or use the Platform is the version that applies. Your continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.

21. Governing law & jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of Malaysia, and you submit to the non-exclusive jurisdiction of the courts of Malaysia. Where you transact through our Singapore store, the mandatory consumer-protection laws of Singapore continue to apply to the extent they cannot lawfully be excluded.

22. General

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any right is not a waiver of that right. You may not assign or transfer your rights under these Terms without our consent; we may assign or transfer ours. These Terms, together with the policies referred to in them, form the entire agreement between you and Little Baby regarding the Platform.

23. Contact

If you have questions about these Terms, please reach us through our Contact page. Little Baby is operated by Clarice & Caralyn International.

Last updated: 20 June 2026.